Customer details
Your contract or customer information.
Vehicle service contract claims
A repair process built to save time at the shop.
The claims administrator identified in your contract reviews repair requests under that contract's coverage, exclusions, limits, and procedures.
What happens
From diagnosis to direct payment.
Vehicle repairs are stressful enough. Following the instructions in your issued contract helps the repair facility request authorization, document the diagnosis, and understand any approved amount before work begins.
- Confirm that the facility satisfies your contract's requirements
- The listed administrator reviews the request under the active contract
- Eligible contracts may allow approved amounts to be paid to the facility
- Obtain required authorization before potentially covered work begins
Before work begins
Help the repair review move efficiently.
Having the vehicle and repair details available can make the authorization conversation easier for you and the repair facility.
Vehicle details
VIN and current odometer reading.
Repair findings
The facility’s diagnosis and estimate.
Shop contact
A direct contact at the repair facility.
Five steps
A clear claim path.
Your contract terms control the final approval, but this gives customers a simple expectation before they need service.
Choose a shop
Choose a dealer or repair facility that meets the requirements stated in your contract.
Diagnose repair
The shop identifies the failed component and repair estimate.
Review coverage
The contract administrator reviews the repair request against the active contract terms.
Approve work
Wait for any required authorization and confirm the approved amount before work begins.
Direct payment
Payment or reimbursement follows the method and limits stated in the issued contract.
Need claim support?
Call support before authorizing covered repairs.
Fast communication helps your repair facility understand the covered component, authorization, and documentation requirements.